Memoirs of a Call boy BPO edition Part 1

"Human Behavior may be defined as an activity of an individual or group, whether such activity can be observed by another person or detected by scientific instruments."

Ayon yan sa nabasa kong libro. Anyway on this article I will discuss the different personalities found in the training environment of a BPO industry.

1.) "The Know It All" - This person is easy to spot. This individual always knows something about every issue or topic that is raised in the group. Most of the time this individual suffers from "Compensation". Wherein the person attempts to disguise the presence of a weak, undesirable trait, or flaw by emphasizing a desirable one to reduce the feeling of inferiority.

E.G.

 Madami akong alam na hotel at apartelle, madami na kasi akong naging shota eh..."

2.) "The Jumper" - The call center hopper is the more common term for this individual in a BPO setting. The person suffers from "Nomadism" or "Rationalization". He/She always attempts to get away from a frustrating situation. He might have a bad experience in his previous jobs that basically; he carries over such bad feelings or unhappiness into whatever activities he engages in later. Such a person may never be satisfied with any kind of job, and thus may experience frequent changes in his/her job. The "Rational" jumper however, uses a defense mechanism in which plausible but false reasons are devised by the individual to explain and justify his behavior that is deemed to result in self-esteem or social approval. 

E.G.

 Nomadism: Mag AAWOL na lang ako lagi naman kulang sahod punyeta!

 Rational: Nag AWOL ako sa previous company ko kasi bulok pamamalakad.

3.) "The Backstabber" - This individual does the direct opposite of what he is feeling. At times the conscious attitudes which develop are highly exaggerated, excessive, extreme, and intolerant.

E.G.

 "Thank you for calling our company, I would be more than glad to help you in your concern".

4.) "Nostalgic" - This individual suffers from "Regression". An unconscious return to an earlier and less mature level of adaptation. One flees from the painful realities and responsibilities of the present to the protected existence of an earlier episode in his/her life.

E.G.

 Sa company namin dati hindi ganito ang queue ng calls, hindi pa mandatory mag overtime".

5.) "Subliminal Person" - The unconscious and unacceptable desires are directed in activities that have a strong social approval. Sexual urges, for example, may be substituted by watching or reading pornographic materials or telling dirty jokes.

E.G.

 Guy: Pandesal ka ba?
 Girl: Bakit?
 Guy: Hinahanap ka kasi ng HOTDOG ko. (Sabay kagat sa labi)

6.) "Manipulator" - Usually uses a defense mechanism called "Projection". This individual attributes his/her unacceptable thoughts or desire to others. This person has some undesirable thoughts and motives, but unconsciously convinces himself that it is the others who hate them.

E.G.

 Pakiramdam ko galit sakin yung ka wave ko kasi mas fluent ako mag english..."

7.) "The Dude" - This person never cares much about what is happening in his surroundings. Laid back most of the time, and can be easily spotted wearing bland clothes going to work.

E.G.

 Guy: Pare corporate attire daw tayo bukas"

The Dude: Whatever man......

8.) "Shaider" - No not the TV show. It stands for "Shy but always there". The person always keeps to himself seldom heard in the workplace and most of the time avoiding interactions but miraculously appears on various situations.

E.G.

 Inuman Gathering: Oi Shaider anjan ka pala tara tagay tayo!

 Free Pizza : Shaider kunin mo na lang share mo jan sa pantry!

 Team Building: Aba shaider anjan ka na pala sa bus, bilis mo ah!

 OFFICE: Taena asan si Shaider?

Well ayun lang muna naubusan ako ng ingles eh. Abangan nyo na lang continuation neto boring kasi mahabang article kakatamad basahin. Sana naka relate kayo kahit papano hahahaha.

Again this is Jutskie thank you for reading my blog!! (Taray me closing spiel)

-Jutskie